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      Why UserIq?

      Customer Success Just Got Easier

      Guessing has never been a good strategy for success. That’s why the UserIQ customer success platform is laser-focused on offering insights you can actually use and engagement tools to do something about it.

      Get Your Demo

      UserIQ Platform Overview

      Ready to identify risk and drive revenue? Here's how UserIQ can help.

      See Quicker Wins with UserIQ

      Your customer success team will enjoy the only platform designed to improve customer insights, engage users and drive feature adoption. You'll also see quicker wins. Most customers see them within 17 days.

      Health Scores, Reimagined With the UserIQ health score dashboard, you’ll see clearer signals and act on risk before it happens. See Health Features
      User & Account Intelligence When you avoid the guesswork, you'll better understand how customers use your software. See Intelligence Features
      Purpose-Driven Plays NEW! Thanks to UserIQ Plays, you'll enjoy an outcome-driven plan of attack for any scenario. See Plays Features
      In-App Engagements Get them started with a guided tour. Then, keep them engaged with in-app VoC surveys and tooltips. See Engagements Features
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      Predict Outcomes

      What are customers saying about your software? How are they using it? Who is in danger of churning? Who will renew?

      With UserIQ, you’ll have account data, account snapshots and other health score features for a high user IQ.

       Learn More
      Tour Step UI

      Drive Adoption

      From guided onboarding tours to in-app tips, UserIQ will help you create the perfect user experience. And by customizing which data is important to you — such as logins or sentiment — you’ll have targeted insight to help increase adoption.

       Learn How
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      Increase Retention

      See who registers big swings in satisfaction or health. Act proactively on customer insights. Set a positive tone for the entire relationship.

      With UserIQ, there will be fewer surprise non-renewals and far more “attaboys”.

       Learn How

      What UserIQ Customers Think

      “ UserIQ helped us get our user onboarding guides in place quickly and calculate health scores so we know which accounts are at risk and we can proactively intervene and save those accounts. ”

      Tom Z. | Director of Customer Success | ExakTime

      “ We’re working towards being more proactive with our customers and doing less ‘firefighting’ overall. UserIQ allows us to identify potential issues early on and proactively reach out to our customers—showing them we’re engaged and concerned about their success/failure with our products. ”

      Megan C. | Customer Success Manager | TechSmith

      See Customer Stories
      CS Management & Strategy
      September 22, 2021

      What is a Good NPS Score?

      Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
      CS Management & Strategy
      September 14, 2021

      Connecting with Users Throughout the Customer Lifecycle

      As a customer success leader, you know that each account requires a slightly different approach. Read More
      CS Management & Strategy
      September 9, 2021

      Selecting the Right Customer Success Metrics

      How do you know what your customers think about your product? Read More
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      Easier customer success begins with UserIQ

      See first-hand how UserIQ helps you predict outcomes, drive adoption and increase renewals.

      Get a Demo