Why UserIq?

Customer Success Just Got Easier

Guessing has never been a good strategy for success. That’s why the UserIQ customer success platform is laser-focused on offering insights you can actually use and engagement tools to do something about it.

UserIQ Platform Overview

Ready to identify risk and drive revenue? Here's how UserIQ can help.

See Quicker Wins with UserIQ

Your customer success team will enjoy the only platform designed to improve customer insights, engage users and drive feature adoption. You'll also see quicker wins. Most customers see them within 17 days.

Health Scores, Reimagined With the UserIQ health score dashboard, you’ll see clearer signals and act on risk before it happens. See Health Features

User & Account Intelligence When you avoid the guesswork, you'll better understand how customers use your software. See Intelligence Features

Purpose-Driven Plays NEW! Thanks to UserIQ Plays, you'll enjoy an outcome-driven plan of attack for any scenario. See Plays Features

In-App Engagements Get them started with a guided tour. Then, keep them engaged with in-app VoC surveys and tooltips. See Engagements Features

Predict Outcomes

What are customers saying about your software? How are they using it? Who is in danger of churning? Who will renew?

With UserIQ, you’ll have account data, account snapshots and other health score features for a high user IQ.

Learn More

Drive Adoption

From guided onboarding tours to in-app tips, UserIQ will help you create the perfect user experience. And by customizing which data is important to you — such as logins or sentiment — you’ll have targeted insight to help increase adoption.

Learn How

Increase Retention

See who registers big swings in satisfaction or health. Act proactively on customer insights. Set a positive tone for the entire relationship.

With UserIQ, there will be fewer surprise non-renewals and far more “attaboys”.

Learn How