Create custom segments based on a limitless combination of in-app behaviors, user data, and demographics to analyze usage data like never before. With these tools, see data points such as feature interaction by job role, NPS score variation by company size, login frequency by customer health score, and much more.
UserIQ monitors when each of your custom user segments is accessing your site, which features they are using, how many pages they view, and more. With your data already sorted into aggregate groups, you’ll be able to compare engagement and churn risks between types of users quickly.
Onboarding is a critical time for getting new users engaged and quickly seeing value. With user segmentation, you can customize their onboarding experience based on any number of factors. Engagements can also be set up to progress as a user completes milestones within the app so you can deliver the ideal onboarding experience to ensure success every time.
Once you’ve created a custom audience and analyzed their behavior, UserIQ lets you develop in-app campaigns that help get users hooked on your platform—making them less likely to churn. Deliver personalized in-app engagements, customized onboarding guidance at scale, and targeted satisfaction surveys so each user feels like your product was built just for them (because it was).
UserIQ is an enormously effective tool for assisting, understanding and communicating with our customers. The biggest benefit I get is being able to segment my users by almost any metric so that I can customize programs and campaigns for more surgical precision. There are other companies that have similar products, but UserIQ has proved to be very nimble and able to make changes and improvements at a much faster pace than others.
Senior Director of Product Management & Strategy, ControlScan
Welcome to the fourth phase of the customer journey — advocacy. In this phase, you’ll turn ...Download Now