Few customers blame "bad onboarding” in their churn notice. But the facts show that it is quite often the No. 1 reason for a non-renewal. Thanks to the UserIQ customer success platform, you'll easily create guided tour experiences, at scale. As your revenue grows, your adoption program should grow with it — not get in the way.
It's cool if you have money to burn on developers and high-touch repetitive interactions. But with UserIQ, you won't need any of that to set up intuitive product tours.
This high-tech solution allows you to build targeted, step-by-step usage guides that can be accessed on-demand.
This means your customers still experience effective guidance while you focus on WOWing them next.Engagements Platform
Your product is unique. So why should your user onboarding software be one-size-fits-all? Targeted product tours from UserIQ call attention to the most-relevant features, thanks to user segmentation options such as:
• User’s job role
• User or Account lifecycle stage
• User or Account data in Salesforce
• Account type and payment status
• Interactions with other features
• Login activity
Are some customers not using a particular feature? Perhaps they just need education. That's where UserIQ tooltips come in.
It's so easy to create custom segments and send branded feature tips. After installing the tracking snippet, go to UserIQ Engagements and you'll reach customers in the app in minutes flat.Engagements Platform
Setting up product tours is very straightforward. It’s important that we have the capability to segment our users when launching these tours and we found that process to be very easy.”
CSM at PriceBeam
These resources from UserIQ are fun, quick to read and are loaded with nuggets of delicious wisdom.