If you're like most customer success types, the answer is "No". Reasons range from programs being overly complex to not accounting for user sentiment. The UserIQ health score dashboard is designed to give scaling CS teams the most intuitive insights they need. In addition, it combines VoC, CSM pulse and product usage data in one brilliant dashboard.
Instinct’s great and all. But it won’t tell you why Suzy stopped using your new search tool three months ago. It also won't tell you why your NPS score rose 13 points with Canadian customers who embraced said search tool.
That’s where UserIQ — and the customizable health score dashboard — comes in.
With sentiment (NPS) and science (health scores), your customer success team will simply act on risk quicker.Health Platform
Identify groups needing attention through user segmentation. Refine to the smallest detail. With UserIQ segments and filters, you’ll engage customers at scale and discover key business trends.
Here's just a sample of what the health score dashboard can drill down to:
UserIQ helped us get our user onboarding guides in place and calculate health scores so we know which accounts are at risk.
Director of Customer Success, ExakTime