2019 APPEALIE SaaS Awards —  APPEALIE Honors Best Products and Leaders in SaaS

Atlanta, GA – (September 26, 2019) UserIQ, an innovative customer success platform helping businesses align around user needs, today announced that they have been selected as a winner of the APPEALIE 2019 SaaS Customer Success Award. In addition, UserIQ’s VP of Customer Success, Lawton Ursrey, has also been recognized as a 2019 SaaS Customer Success Leader Award winner. The awards were presented at the 2019 APPEALIE SaaS Conference in San Francisco.

2019 SaaS Customer Success Award

Judged by a panel of customer success experts, entrants submitted documentation for their best customer success stories and outcomes. 

UserIQ was recognized for its extensive work with Atlanta customer, ShootProof, a technology platform that allows photographers to share and sell their work commission-free. UserIQ’s customer success team helped ShootProof brainstorm, ideate, and foster cross-functional team alignment by facilitating a CX insight mapping session. The artifacts and ideas from the mapping session helped the ShootProof team better understand how they can improve their customers’ experience.

“We have this unique and fun challenge of figuring out how to align teams and customer journeys to the desired customer experience. Shootproof leveraged our team to do this and were a tremendously collaborative partner in this effort. I am so proud of their initiative to trust us and experiment, and of our entire team’s ability to formulate a killer strategy to assist the customer in achieving their goals,” said Ursrey.

Eight SaaS platforms were recognized in this category for their demonstrated excellence and customer outcomes, including Chargify, SignalFX, TripleSeat, and more. 

Matt Harney, Founder of APPEALIE, stated, “The expectations of today’s software buyers and users increase each year. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences.” 

2019 SaaS Customer Success Leader Award

Through peer nominations, executive winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent. Lawton Ursrey was nominated by numerous members of his team, and secured one of the two winning spots alongside Andy Lyon, Director of Account Management, Enterprise, at ZoomInfo.

Tyler Winkler, CEO at UserIQ, stated, “Lawton has been a significant asset to our entire organization, and never hesitates to go above and beyond for our customers. The value he brings to our customers, his team, and UserIQ is something to admire.”     


Headquartered in Atlanta, UserIQ was founded in 2014 to empower companies to center their business on customer success. UserIQ helps businesses realize the full value of customer success by equipping teams with the product analytics, customer insights, and user engagement tools needed to fight churn, grow their accounts, and align the entire business on users’ needs. G2 Crowd has consistently recognized UserIQ as a leader and high performer in customer success, as well as one of the top software products in Atlanta’s B2B tech industry. 

For more information on UserIQ, visit useriq.com and follow us on Twitter @UserIQ


The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™ and customer responses to APPEALIE’s proprietary survey. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.  

Similarly, their SaaS executive leadership and investor awards are selected based on peer nominations and proprietary survey responses.  

Pronounced “appeal-eee,” the name APPEALIE originates from their mission to recognize the most appealing apps in SaaS. 

For more information, visit https://appealie.com/.



Media Contacts:


Matt Harney