Top Customer Success Influencers and Strategists to Follow
Customer Success Influence
Having access to career and industry-related guidance is easier than ever with the help of the digital world. LinkedIn, not without its faults, is still an excellent resource to tap when looking for strategy and inspiration.
The customer success industry, by comparison, is still in its infancy, so having an online community of support is ideal.
SuccessHACKER recently named their Top 25 CS Influencer and Top 100 CS Strategists. Take a look below and see who made the list:
1. Alex Farmer - VP of Customer Success at Cognite Follow on LinkedIn
"I am not an artist. But when I attend a #QBR where my team is silent for long periods of time and executives from across the customer business spend the majority of the time aligning on how they're going to further use our software to achieve the milestones on our joint success plan, its sure feels like a work of art.
Remember, QBRs are about getting your customer stakeholders aligned, not about reading out usage data and support cases." - Alex Farmer
2. Ashna Patel - Manager of Customer Success & Customer Support at Ascent Cloud Follow on LinkedIn
Ashna was a recent panelist on one of our webinars, Taming Your To-do's: Project management tips for CS success. Check out the recording here.
3. Ben Winn - Manager, Community & Events at Catalyst Software Follow on LinkedIn
4. Brian Hartley - Senior Director, Customer Success at RFP360 Follow on LinkedIn
5. Christian Jakenfelds - Field Researcher in Customer Success at Planhat Follow on LinkedIn
6. Dave Jackson - Chief Customer Officer at Deep Crawl Follow on LinkedIn
7. Diana De Jesus - Customer Success Manager at Catalyst Software Follow on LinkedIn
"The #1 challenge when coming from a Support role to #CustomerSuccess is that "solutions-driven" mindset
In Support, it's all about
In CS, if you're solving ALL of the time, you're not being strategic" - Diana De Jesus
8. Ed Powers - Principal Consultant, Independent Consultant Follow on LinkedIn
9. Emilia D'Anzica - Founder, Customer Success Consulting Growth Molecules Follow on LinkedIn
10. Jeff Breunsbach - Co-Founder of Gain Grow Retain Follow on LinkedIn
11. Jeff Heckler - Director of Customer Success Solutions at MarketSource Follow on LinkedIn
12. Jeremy Donaldson - Team Lead, Customer Success at NTT Application Follow on LinkedIn
Jeremy is a panelist for an upcoming webinar, View From The Top: How to climb the ladder and build a killer career in CS. Save your seat here.
13. Kristen Hayer - Founder & CEO at The Success League Follow on LinkedIn
14. Kristi Faltorusso - VP of Customer Success at ClientSuccess Follow on LinkedIn
15. Maranda Dziekonski - Chief Customer Officer at Swiftly Follow on LinkedIn
Maranda is a panelist for an upcoming webinar, View From The Top: How to climb the ladder and build a killer career in CS. Save your seat here.
16. Matt Myszkowski - Vice President, Customer Experience, EMEA at Cision Follow on LinkedIn
17. Megan Bowen - COO & CCO at Refine Labs Follow on LinkedIn
18. Nick Mehta - CEO at Gainsight Follow on LinkedIn
19. Nils Vinje - Founder, CEO, and Leadership Coach at 30-Day Leadership Follow on LinkedIn
Check out the 30 Day Leadership Podcast here.
20. Or Guz - Senior Director, Global Customer Success and Operations at Perimeter X Follow on LinkedIn
21. Peter Armaly - Senior Director, Customer Enablement and Thought Leadership at Oracle Follow on LinkedIn
22. Rav Dhaliwal - Investor and Venture Partner at Crane Venture Partners Follow on LinkedIn
23. Rick Adams - Author, Trainer, Consultant and Business Owner, PracticalCSM.com Follow on LinkedIn
24. Wayne McCulloch - Chief Customer Officer at WalkMe Follow on LinkedIn
25. Ziv Peled - Chief Customer Officer at AppsFlyer Follow on LinkedIn
"Being mentored will teach you a lot.
So does BEING a mentor.
If you're not teaching others, you're missing one hell of a lesson" - Ziv Peled
Top 100 strategist Special Shoutouts
- Brandon Cestrone - Founder CS Insider Follow on LinkedIn
Make sure to check out the CS Insider community here!
- Dana Alvarenga - Vice President of Customer Experience SlapFive: Customer Marketing Follow on LinkedIn
- Erika Villarreal - Senior Customer Success Manager Condeco Follow on LinkedIn
- Gemma Cipriani-Espineira - Chief Customer Officer Chili Piper Follow on LinkedIn
Gemma was a panelist on a recent webinar, Scaling Your CS Team: Tactical tips to avoid growing pains. Check out the recording here.
- Irit Eizips - Chief Customer Officer & CEO CSM Practice Follow on LinkedIn
Irit was a panelist on a recent webinar, Creating Your Ideal Customer Journey Map Without Overcomplicating It. Check out the recording here.
- Jan Young - Senior Consultant, Customer Success The Success League Follow on LinkedIn
- Isabel Ruiz - Senior Customer Success Manager - Scale Follow on LinkedIn
- Jared Orr - Senior Customer Success Manager Electric Follow on LinkedIn
Jared was a panelist on a recent webinar, Scaling Your CS Team: Tactical tips to avoid growing pains. Check out the recording here.
- Remco De Vries - VP of Marketing inSided Follow on LinkedIn
Check out the full list here.