Health Scoring

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    News & Announcements
    December 22, 2021

    The 'Why' Behind Your Health Score: Introducing Daily Usage Trends

    Any health score dashboard will tell you when an account's score goes up or down. Read More
    Health Scoring
    November 11, 2021

    Creating your Health Score System

    As a customer success manager, you’re already a pro when it comes to spotting those accounts: The... Read More
    News & Announcements
    October 28, 2021

    Health Scores, Plays and More: UserIQ on a Roll

    If you're on a customer success team, your choice of tech options is growing more impressive by the... Read More
    Health Scoring
    March 23, 2021

    Eight Steps to Customer Health Score Success (Infographic)

    From overly complex health score criteria to a lack of subjective CSM sentiment, customer health... Read More
    Health Scoring
    March 16, 2021

    What Does an Amazing Customer Health Score Program Look Like?

    Like an underachieving student, sometimes your customer health score program doesn’t live... Read More
    Health Scoring
    March 5, 2021

    The Customer Health Score Guide

    Is your health score program a source of truth? Or is it more like a prognostication from a... Read More
    Health Scoring
    January 25, 2021

    Five Reasons Your Health Scores Might Miss the Mark

    Health scoring programs give you a clear picture of how strong your customer relationships are... Read More
    Health Scoring
    December 21, 2020

    What Your Customer Health Score Can Tell You and How to Calculate It

    How healthy are your customer relationships? Any number of factors can impact how customers... Read More
    News & Announcements
    November 29, 2020

    The Reimagined Customer Health Dashboard from UserIQ

    How familiar do these customer success scenarios sound? Your quarterly renewal forecasts have... Read More
    Health Scoring
    June 17, 2020

    Why Overly Complex Health Scores Send the Wrong Signals

    Without data, gauging customer success and account health is difficult. However, if you... Read More
    Health Scoring
    August 8, 2018

    Customer Health Scores & Which Churn Indicators to Monitor

    Fighting churn is critical for B2B SaaS companies because increasing retention and achieving... Read More