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      CS Management & Strategy
      February 23, 2022

      We’re growing — now what? Ways CS teams can accommodate more customers

      "As the World Churns" podcast Episode 6 transcript, featuring guest Nils Vinje: Read More
      CS Management & Strategy
      February 16, 2022

      All about value: Moving CSMs from pitching features to selling solutions

      "As the World Churns" podcast Episode 5 transcript, featuring guest Brian Nicholls: Read More
      CS Management & Strategy
      February 10, 2022

      Making Renewals Simple: How analytics and reporting can help seal the deal

      "As the World Churns" podcast Episode 4 transcript, featuring guest Guy Rahamim: Read More
      CS Management & Strategy
      February 1, 2022

      Software Integrations for Your Customer Success Team

      Disparate data sources are the leading cause of headache among your leadership team. Trust us. Read More
      CS Technology & Trends
      October 26, 2021

      Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

      We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
      News & Announcements
      October 14, 2021

      UserIQ Plays — It's a Thing

      Playbooks: Sales teams have em. So do sports teams. Read More
      CS Management & Strategy
      October 5, 2021

      How to Calculate Retention Rate

      Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
      CS Management & Strategy
      September 22, 2021

      What is a Good NPS Score?

      Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
      CS Technology & Trends
      September 7, 2021

      Understand User Behavior and Drive Wins with UserIQ Customer Success Platform

      UserIQ Customer Success Platform Overview Read More
      News & Announcements
      September 3, 2021

      Ten Reasons to Pick UserIQ

      So, you’ve decided your customer success team needs smarter technology to identify risk, engage... Read More
      CS Technology & Trends
      July 9, 2021

      The Buyer's Guide to Customer Success Software

      So, you’ve been tasked with finding a new customer success platform. Your objective: Scale your... Read More
      Health Scoring
      March 23, 2021

      Eight Steps to Customer Health Score Success (Infographic)

      From overly complex health score criteria to a lack of subjective CSM sentiment, customer health... Read More