CS Technology & Trends

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    CS Technology & Trends
    October 26, 2021

    Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

    We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
    News & Announcements
    October 14, 2021

    UserIQ Plays — It's a Thing

    Playbooks: Sales teams have em. So do sports teams.  Read More
    CS Management & Strategy
    October 5, 2021

    How to Calculate Retention Rate | UserIQ

    Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Technology & Trends
    September 7, 2021

    Understand User Behavior and Drive Wins with UserIQ Customer Success Platform

    UserIQ Customer Success Platform Overview Read More
    News & Announcements
    September 3, 2021

    Ten Reasons to Pick UserIQ

    So, you’ve decided your customer success team needs smarter technology to identify risk, engage... Read More
    CS Technology & Trends
    July 9, 2021

    The Buyer's Guide to Customer Success Software

      So, you’ve been tasked with finding a new customer success platform. Your objective: Scale... Read More
    Health Scoring
    March 23, 2021

    Eight Steps to Customer Health Score Success (Infographic)

    From overly complex health score criteria to a lack of subjective CSM sentiment, customer... Read More
    Health Scoring
    March 16, 2021

    What Does an Amazing Customer Health Score Program Look Like?

      Like an underachieving student, sometimes your customer health score program doesn’t... Read More
    CS Technology & Trends
    February 17, 2021

    How Ingrid Saved the Day

    It appeared everything was fantastic with Ingrid’s customer success team. Net retention, up.... Read More
    CS Technology & Trends
    February 11, 2021

    Customer Success Software 101: One View, Better Predictions

    What benchmarks does your customer success team have for 2021? Increased revenue? Reduced... Read More
    News & Announcements
    February 5, 2021

    Get to "Done" Quicker with UserIQ Tasks

    Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying... Read More