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      CS Management & Strategy

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      CS Management & Strategy
      April 10, 2019

      25 Customer Engagement Ideas to Jumpstart Customer Success

      Do you ever struggle to come up with new customer engagement ideas? It’s one thing to... Read More
      CS Management & Strategy
      March 6, 2019

      5 Tips for Starting a Customer Advisory Board (CAB)

      Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy... Read More
      CS Management & Strategy
      February 28, 2019

      Expert Interview: The Importance of Empathy in Customer Success

      We sat down with Emma Rose Snyder, Customer Empathy Specialist at Toast, to discuss the... Read More
      CS Management & Strategy
      January 29, 2019

      Relationship Building for Customer Success Teams

      Customer Success Managers are tasked with continually staying up-to-date with user expectations... Read More
      CS Management & Strategy
      January 22, 2019

      Customer Success Professional's Guide to SaaStr Annual 2019

      Whether you’re a veteran or first timer, SaaStr Annual can be overwhelming. From marketing and... Read More
      CS Management & Strategy
      January 10, 2019

      10 New Year's Resolutions for Customer Success Teams

      For most, the New Year signifies a time of reflection. We think about our triumphs and failures,... Read More
      CS Management & Strategy
      November 9, 2018

      Customer Insight in the Age of the Customer

      A common question that many of our SaaS clients ask is: “What’s more lucrative, retaining a... Read More
      CS Management & Strategy
      November 1, 2018

      Best Practices: Transitioning Accounts from Sales to Customer Success

      Getting all of the features and procedures within your app right takes some trial and error. So,... Read More
      CS Management & Strategy
      October 10, 2018

      4 Elements of a Killer Customer Success Team

      Customer success is a necessity in the SaaS world. No matter how efficient and easy you think... Read More
      CS Management & Strategy
      August 30, 2018

      How Customer Success Teams Use Customer Journey Maps

      Successful companies drive growth by delivering experiences that meet customer expectations in... Read More
      CS Management & Strategy
      April 30, 2018

      Customer Churn - Mastering A Key SaaS Metric (9 min read)

      For SaaS businesses, customer churn is often a key metric on which the success of the... Read More
      CS Management & Strategy
      October 26, 2017

      NPS Survey Best Practices | UserIQ

      Following NPS survey best practices Net promoter score surveys have become increasingly popular... Read More