CS Management & Strategy

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    CS Management & Strategy
    April 10, 2019

    25 Customer Engagement Ideas to Jumpstart Customer Success

    Do you ever struggle to come up with new customer engagement ideas? It’s one thing to... Read More
    CS Management & Strategy
    March 6, 2019

    5 Tips for Starting a Customer Advisory Board (CAB)

    Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy... Read More
    CS Management & Strategy
    February 28, 2019

    Expert Interview: The Importance of Empathy in Customer Success

    We sat down with Emma Rose Snyder, Customer Empathy Specialist at Toast, to discuss the... Read More
    CS Management & Strategy
    January 29, 2019

    Relationship Building for Customer Success Teams

    Customer Success Managers are tasked with continually staying up-to-date with user expectations... Read More
    CS Management & Strategy
    January 22, 2019

    Customer Success Professional's Guide to SaaStr Annual 2019

    Whether you’re a veteran or first timer, SaaStr Annual can be overwhelming. From marketing and... Read More
    CS Management & Strategy
    January 10, 2019

    10 New Year's Resolutions for Customer Success Teams

    For most, the New Year signifies a time of reflection. We think about our triumphs and failures,... Read More
    CS Management & Strategy
    November 9, 2018

    Customer Insight in the Age of the Customer

    A common question that many of our SaaS clients ask is: “What’s more lucrative, retaining a... Read More
    CS Management & Strategy
    November 1, 2018

    Best Practices: Transitioning Accounts from Sales to Customer Success

    Getting all of the features and procedures within your app right takes some trial and error. So,... Read More
    CS Management & Strategy
    October 10, 2018

    4 Elements of a Killer Customer Success Team

    Customer success is a necessity in the SaaS world. No matter how efficient and easy you think... Read More
    CS Management & Strategy
    August 30, 2018

    How Customer Success Teams Use Customer Journey Maps

    Successful companies drive growth by delivering experiences that meet customer expectations in... Read More
    CS Management & Strategy
    April 30, 2018

    Customer Churn - Mastering A Key SaaS Metric (9 min read)

      For SaaS businesses, customer churn is often a key metric on which the success of... Read More
    CS Management & Strategy
    October 26, 2017

    NPS Survey Best Practices | UserIQ

    Following NPS survey best practices Net promoter score surveys have become increasingly popular... Read More