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      CS Management & Strategy

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      CS Management & Strategy
      January 9, 2020

      Driving Growth Beyond the Funnel: Why the Customer Journey is the Future of Business

      It’s 2020. If you’re reading this, you’re already acutely aware that customer success is a... Read More
      CS Management & Strategy
      December 23, 2019

      16 Books Every Customer Success Manager Must Read

      Being great at customer success management isn’t something you just know how to do. It takes... Read More
      CS Management & Strategy
      November 6, 2019

      7 Root Causes of Churn (and how to fix them)

      If you find yourself shrugging your shoulders or scratching your head each time you check churn... Read More
      CS Management & Strategy
      October 31, 2019

      7 Ways Executive Leadership Can Drive Customer Success + Product Management Alignment

      Your company will go nowhere fast if all of your departments work within a vacuum. As we’ve... Read More
      CS Management & Strategy
      September 19, 2019

      Customer Success is the Quarterback for Your Business

      When it comes to attracting and retaining customers for your software company, there is no... Read More
      CS Management & Strategy
      August 29, 2019

      4 Metrics Your Customer Success + Product Teams Should Share

      In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of... Read More
      CS Management & Strategy
      August 15, 2019

      Improve the Customer Journey with Customer Success

      You likely already know what the typical buyer journey looks like. The semantics may vary, but... Read More
      CS Management & Strategy
      August 2, 2019

      The Role of the C-Suite in Customer Success + Product Management Alignment

      The results are in: a strong alignment between Customer Success and Product Management teams... Read More
      CS Management & Strategy
      July 23, 2019

      5 Metrics that Indicate a Healthy Customer Success Department 

      As a customer success leader, you and your team spend plenty of time tracking, analyzing, and... Read More
      CS Management & Strategy
      June 6, 2019

      4 Pillars of Customer Success

      Customer success is a business mindset as much as it is a practice. However, the job of customer... Read More
      CS Management & Strategy
      May 29, 2019

      10 Calculations Customer Success Teams Need to Know

      If your customer success team had to quantify their impact today, could they? As the amount of... Read More
      CS Management & Strategy
      May 22, 2019

      Increase Revenue from Existing Customers

      The traditional buyer’s journey, or marketing/sales funnel, is just the beginning of the process... Read More