CS Management & Strategy

    Filter by Topic

    CS Management & Strategy
    September 8, 2021

    Customer Success Platform UserIQ Seeks VP of Sales

    In Search of The Right Candidate At UserIQ, we're making waves in the customer success space. Our... Read More
    CS Management & Strategy
    August 27, 2021

    How a Career in Customer Success is Making an Impact on Product Strategy

    How does a former clothing brand founder and CEO make his way to Chief Product Officer for UserIQ? Read More
    CS Management & Strategy
    August 12, 2021

    Top Eight Plays for Any CSM

    So your third-biggest account hasn't logged in for 90 days.  Read More
    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have the... Read More
    CS Management & Strategy
    July 27, 2021

    How Can I Improve Customer Advocacy?

    What does advocacy look like for your customer success program? A customer writing glowing... Read More
    CS Management & Strategy
    July 15, 2021

    What an NPS Survey Uncovers — and What it Misses

    The survey question asked around the world: On a scale from 0 to 10, how likely are you to... Read More
    CS Management & Strategy
    July 14, 2021

    Virtual Event: Project Management for Customer Success Types

      Customer success professionals are all too familiar with the weight of the workload this... Read More
    CS Management & Strategy
    June 8, 2021

    Achieving an Ideal Churn Rate

    If your churn reduction efforts make you feel like Sisyphus, you’re not alone. The good news is,... Read More
    CS Management & Strategy
    June 4, 2021

    How to Manage the Months Leading to Renewal

    So, your customer’s renewal date is in 60 days. As a customer success manager, this is what it... Read More
    CS Management & Strategy
    May 11, 2021

    Is it Time to Examine Your Customer Journey Map?

    We know the bulk of sustainable revenue comes from the customer’s decision to renew. So why... Read More
    CS Management & Strategy
    April 14, 2021

    How CSMs can Negotiate Access to Stakeholders

    After months of nurturing the perfect prospect — and weeks of onboarding them — your customer... Read More
    CS Management & Strategy
    March 11, 2021

    Mapping the Renewal Journey for Higher Retention

    Don’t tell your sales team this, but getting a new customer is only half the battle. Often much... Read More