CS Management & Strategy

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    CS Management & Strategy
    February 23, 2022

    We’re growing — now what? Ways CS teams can accommodate more customers

    "As the World Churns" podcast Episode 6 transcript, featuring guest Nils Vinje: Read More
    CS Management & Strategy
    February 16, 2022

    All about value: Moving CSMs from pitching features to selling solutions

    "As the World Churns" podcast Episode 5 transcript, featuring guest Brian Nicholls: Read More
    CS Management & Strategy
    February 10, 2022

    Making Renewals Simple: How analytics and reporting can help seal the deal

    "As the World Churns" podcast Episode 4 transcript, featuring guest Guy Rahamim: Read More
    CS Management & Strategy
    February 1, 2022

    Software Integrations for Your Customer Success Team

    Disparate data sources are the leading cause of headache among your leadership team. Trust us. Read More
    CS Management & Strategy
    November 29, 2021

    How to Prevent Customer Churn

    What would you say is one of your most important job responsibilities? Read More
    CS Management & Strategy
    November 22, 2021

    Creating Your User Adoption Strategy

    The customer journey starts and ends with successful product adoption — or the lack thereof. If a... Read More
    CS Management & Strategy
    November 5, 2021

    Top Customer Success Influencers and Strategists to Follow

    Customer Success Influence Having access to career and industry-related guidance is easier than... Read More
    CS Management & Strategy
    November 4, 2021

    Understanding and Implementing Customer Retention Strategies

    Customer retention: Your company needs it as much as new sales. And your customer success team is... Read More
    CS Management & Strategy
    October 5, 2021

    How to Calculate Retention Rate

    Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Management & Strategy
    September 14, 2021

    Connecting with Users Throughout the Customer Lifecycle

    As a customer success leader, you know that each account requires a slightly different approach. ... Read More
    CS Management & Strategy
    September 9, 2021

    Selecting the Right Customer Success Metrics

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