CS Management & Strategy

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    CS Management & Strategy
    November 29, 2021

    How to Prevent Customer Churn

    What would you say is one of your most important job responsibilities? Read More
    CS Management & Strategy
    November 22, 2021

    Creating Your User Adoption Strategy

    The customer journey starts and ends with successful product adoption — or the lack thereof. If... Read More
    CS Management & Strategy
    November 5, 2021

    Top Customer Success Influencers and Strategists to Follow

    Customer Success Influence  Having access to career and industry-related guidance is easier than... Read More
    CS Management & Strategy
    November 4, 2021

    Understanding and Implementing Customer Retention Strategies

    Customer retention: Your company needs it as much as new sales. And your customer success team... Read More
    CS Management & Strategy
    October 5, 2021

    How to Calculate Retention Rate | UserIQ

    Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Management & Strategy
    September 14, 2021

    Connecting with Users Throughout the Customer Lifecycle

    As a customer success leader, you know that each account requires a slightly different approach. Read More
    CS Management & Strategy
    September 9, 2021

    Selecting the Right Customer Success Metrics

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    CS Management & Strategy
    September 8, 2021

    Customer Success Platform UserIQ Seeks VP of Sales

    In Search of The Right Candidate At UserIQ, we're making waves in the customer success space.... Read More
    CS Management & Strategy
    August 27, 2021

    How a Career in Customer Success is Making an Impact on Product Strategy

    How does a former clothing brand founder and CEO make his way to Chief Product Officer for... Read More
    CS Management & Strategy
    August 12, 2021

    Top Eight Plays for Any CSM

    So your third-biggest account hasn't logged in for 90 days.  Read More
    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have... Read More