CS Careers & Leadership

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    CS Management & Strategy
    November 5, 2021

    Top Customer Success Influencers and Strategists to Follow

    Customer Success Influence  Having access to career and industry-related guidance is easier than... Read More
    CS Technology & Trends
    October 26, 2021

    Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

    We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
    CS Careers & Leadership
    September 28, 2021

    Customer Success Operations: Turning your Team into a Profit Center

    As you begin to master the process of engaging, retaining and expanding your customer base,... Read More
    CS Management & Strategy
    September 8, 2021

    Customer Success Platform UserIQ Seeks VP of Sales

    In Search of The Right Candidate At UserIQ, we're making waves in the customer success space.... Read More
    CS Management & Strategy
    August 27, 2021

    How a Career in Customer Success is Making an Impact on Product Strategy

    How does a former clothing brand founder and CEO make his way to Chief Product Officer for... Read More
    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have... Read More
    CS Management & Strategy
    February 19, 2021

    Should You Make Room for a Customer Success Operations Role?

    OK, we all know how important it is to let data guide customer success priorities and... Read More
    CS Management & Strategy
    November 4, 2020

    Knowing What Makes People ‘Tick’ Key for CSM Rachel Parks

    For new UserIQ CSM Rachel Parks, her “meta” role as a CSM helping other CSMs with CSM... Read More
    CS Careers & Leadership
    October 12, 2020

    Customer Success Manager Today, Next Stop TBD

    Did you know that “customer success specialist” is the sixth fastest-growing job title in... Read More
    CS Management & Strategy
    September 3, 2020

    The Big Debate: Who Should Own Customer Marketing?

    Marketing should own customer marketing, right? “Marketing” is literally in the title, after... Read More
    CS Careers & Leadership
    July 9, 2020

    Seven Ways Customer Success Managers Can Prevent Burnout

    Rachel started her career as a Customer Success Manager bright-eyed and hopeful.  Then the... Read More
    CS Careers & Leadership
    June 24, 2020

    More is More: How Every Department Drives Customer Success

    Customer success is the center of your professional world, but do other departments care? We... Read More