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      CS Careers & Leadership

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      CS Management & Strategy
      November 5, 2021

      Top Customer Success Influencers and Strategists to Follow

      Customer Success Influence Having access to career and industry-related guidance is easier than... Read More
      CS Technology & Trends
      October 26, 2021

      Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

      We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
      CS Careers & Leadership
      September 28, 2021

      Customer Success Operations: Turning your Team into a Profit Center

      As you begin to master the process of engaging, retaining and expanding your customer base, you’ll... Read More
      CS Management & Strategy
      September 8, 2021

      Customer Success Platform UserIQ Seeks VP of Sales

      In Search of The Right Candidate At UserIQ, we're making waves in the customer success space. Our... Read More
      CS Management & Strategy
      August 27, 2021

      How a Career in Customer Success is Making an Impact on Product Strategy

      How does a former clothing brand founder and CEO make his way to Chief Product Officer for UserIQ? Read More
      CS Management & Strategy
      August 10, 2021

      CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

      Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have the... Read More
      CS Management & Strategy
      February 19, 2021

      Should You Make Room for a Customer Success Operations Role?

      OK, we all know how important it is to let data guide customer success priorities and... Read More
      CS Management & Strategy
      November 4, 2020

      Knowing What Makes People ‘Tick’ Key for CSM Rachel Parks

      For new UserIQ CSM Rachel Parks, her “meta” role as a CSM helping other CSMs with CSM software... Read More
      CS Careers & Leadership
      October 12, 2020

      Customer Success Manager Today, Next Stop TBD

      Did you know that “customer success specialist” is the sixth fastest-growing job title in the... Read More
      CS Management & Strategy
      September 3, 2020

      The Big Debate: Who Should Own Customer Marketing?

      Marketing should own customer marketing, right? “Marketing” is literally in the title, after... Read More
      CS Careers & Leadership
      July 9, 2020

      Seven Ways Customer Success Managers Can Prevent Burnout

      Rachel started her career as a Customer Success Manager bright-eyed and hopeful. Then the... Read More
      CS Careers & Leadership
      June 24, 2020

      More is More: How Every Department Drives Customer Success

      Customer success is the center of your professional world, but do other departments care? We... Read More