What’s a user onboarding mantra that any CSM can live by?
If you ask Brian Nicholls, VP of Customer Success at UserIQ, it’s simplification.
Nicholls was recently featured on CS Insider, a popular online community for customer success professionals, and asked this very question.
Brian Nicholls, UserIQ
His lessons can be applied when curating the ideal onboarding experience for your customer. He says they also can be applied to your professional career.
Trying to accomplish everything at the start of your journey, Nicholls says, will not garner the best results for the customer. It’s best to start small. Prioritize your top ideas and give them your undivided attention to find success.
Here are three onboarding principles he and his CS team at UserIQ abide by:
Want more? You can read the entire article on the CS Insider site.
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