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      News & Announcements
      September 26, 2019

      UserIQ Named 2019 APPEALIE SaaS Customer Success Award and SaaS Customer Success Leader Award Winners

      2019 APPEALIE SaaS Awards — APPEALIE Honors Best Products and Leaders in SaaS Atlanta, GA –... Read More
      CS Management & Strategy
      September 19, 2019

      Customer Success is the Quarterback for Your Business

      When it comes to attracting and retaining customers for your software company, there is no... Read More
      CS Management & Strategy
      August 29, 2019

      4 Metrics Your Customer Success + Product Teams Should Share

      In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of... Read More
      CS Careers & Leadership
      August 28, 2019

      How to Build a Network in Customer Success

      It goes without saying that a professional network is valuable, however, putting the pieces... Read More
      CS Management & Strategy
      August 15, 2019

      Improve the Customer Journey with Customer Success

      You likely already know what the typical buyer journey looks like. The semantics may vary, but... Read More
      CS Management & Strategy
      August 2, 2019

      The Role of the C-Suite in Customer Success + Product Management Alignment

      The results are in: a strong alignment between Customer Success and Product Management teams... Read More
      CS Management & Strategy
      July 23, 2019

      5 Metrics that Indicate a Healthy Customer Success Department 

      As a customer success leader, you and your team spend plenty of time tracking, analyzing, and... Read More
      CS Technology & Trends
      July 17, 2019

      Best Apps and Tools for Customer Success Teams

      Customer success teams have a million and one tasks to handle on a daily basis, and having a... Read More
      CS Technology & Trends
      July 10, 2019

      6 Customer Success Touches to Automate in Your Platform

      So you want to make your customer success and communication process more scalable—now what?... Read More
      Onboarding & Adoption
      June 12, 2019

      Customer Onboarding Strategies for SaaS Businesses

      Onboarding is critical to your customers’ long-term success, and it has a direct impact on... Read More
      CS Management & Strategy
      June 6, 2019

      4 Pillars of Customer Success

      Customer success is a business mindset as much as it is a practice. However, the job of customer... Read More
      CS Management & Strategy
      May 29, 2019

      10 Calculations Customer Success Teams Need to Know

      If your customer success team had to quantify their impact today, could they? As the amount of... Read More