UserIQ Blog

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    Health Scoring
    January 25, 2021

    Five Reasons Your Health Scores Might Miss the Mark

    Health scoring programs give you a clear picture of how strong your customer relationships... Read More
    CS Technology & Trends
    December 28, 2020

    Customer Success Trends to Expect in 2021

    2021 is here and the customer success industry is wondering what’s in store as we exit one... Read More
    Health Scoring
    December 21, 2020

    What Your Customer Health Score Can Tell You and How to Calculate It

    How healthy are your customer relationships? Any number of factors can impact how... Read More
    News & Announcements
    November 29, 2020

    The Reimagined Customer Health Dashboard from UserIQ

    How familiar do these customer success scenarios sound? Your quarterly renewal forecasts... Read More
    CS Management & Strategy
    November 6, 2020

    Keep Your Eye on These Customer Churn Indicators

      Among the “certain” things in life: Death. Taxes. Churn. The latter of this group... Read More
    CS Management & Strategy
    November 4, 2020

    Knowing What Makes People ‘Tick’ Key for CSM Rachel Parks

    For new UserIQ CSM Rachel Parks, her “meta” role as a CSM helping other CSMs with CSM... Read More
    CS Careers & Leadership
    October 12, 2020

    Customer Success Manager Today, Next Stop TBD

    Did you know that “customer success specialist” is the sixth fastest-growing job title in... Read More
    CS Management & Strategy
    September 3, 2020

    The Big Debate: Who Should Own Customer Marketing?

    Marketing should own customer marketing, right? “Marketing” is literally in the title, after... Read More
    CS Management & Strategy
    August 18, 2020

    Transforming NPS ‘Passives’ into Customer Advocates

    Passives really are the middle child of the NPS family. Because they’re not as happy as... Read More
    CS Technology & Trends
    August 13, 2020

    Three Ways UserIQ Helps Grow Your Accounts

    So, your marketing programs are humming along.  You have a strong pool of leads.  Your... Read More
    CS Careers & Leadership
    July 9, 2020

    Seven Ways Customer Success Managers Can Prevent Burnout

    Rachel started her career as a Customer Success Manager bright-eyed and hopeful.  Then the... Read More
    CS Careers & Leadership
    June 24, 2020

    More is More: How Every Department Drives Customer Success

    Customer success is the center of your professional world, but do other departments care? We... Read More