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      Onboarding & Adoption
      February 15, 2021

      How to Win at Product Adoption

      The feature you dropped last week was stunning. It solved a market problem you wanted to solve a... Read More
      CS Technology & Trends
      February 11, 2021

      Customer Success Software 101: One View, Better Predictions

      What benchmarks does your customer success team have for 2021? Increased revenue? Reduced churn?... Read More
      CS Management & Strategy
      February 10, 2021

      The Advocacy E-Book: Finding Your Hidden Sales Team

      Having a customer advocacy program is like having your own sales team on tap … one that actually... Read More
      CS Management & Strategy
      February 8, 2021

      Finding Meaning in Silence: Why No Feedback Can Be Bad Feedback

      We may dread receiving negative customer feedback. But at least it’s actionable. When customers... Read More
      News & Announcements
      February 5, 2021

      Get to "Done" Quicker with UserIQ Tasks

      Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying your... Read More
      Onboarding & Adoption
      January 25, 2021

      Starting Off on the Right Foot: How to Create a Successful User Onboarding Process

      Winning a new customer should be a time for celebration, but as any Customer Success team member... Read More
      CS Management & Strategy
      January 25, 2021

      Are You Doing Everything You Can to Reduce Churn?

      Customer churn costs businesses billions of dollars in lost revenue each year — and the stakes... Read More
      Health Scoring
      January 25, 2021

      Five Reasons Your Health Scores Might Miss the Mark

      Health scoring programs give you a clear picture of how strong your customer relationships are... Read More
      CS Technology & Trends
      December 28, 2020

      Customer Success Trends to Expect in 2021

      2021 is here and the customer success industry is wondering what’s in store as we exit one of... Read More
      Health Scoring
      December 21, 2020

      What Your Customer Health Score Can Tell You and How to Calculate It

      How healthy are your customer relationships? Any number of factors can impact how customers... Read More
      News & Announcements
      November 29, 2020

      The Reimagined Customer Health Dashboard from UserIQ

      How familiar do these customer success scenarios sound? Your quarterly renewal forecasts have... Read More
      CS Management & Strategy
      November 6, 2020

      Keep Your Eye on These Customer Churn Indicators

      Among the “certain” things in life: Death. Taxes. Churn. The latter of this group costs... Read More