UserIQ Blog

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    CS Technology & Trends
    February 17, 2021

    How Ingrid Saved the Day

    It appeared everything was fantastic with Ingrid’s customer success team. Net retention, up.... Read More
    Onboarding & Adoption
    February 15, 2021

    How to Win at Product Adoption

    The feature you dropped last week was stunning. It solved a market problem you wanted to... Read More
    CS Technology & Trends
    February 11, 2021

    Customer Success Software 101: One View, Better Predictions

    What benchmarks does your customer success team have for 2021? Increased revenue? Reduced... Read More
    CS Management & Strategy
    February 10, 2021

    The Advocacy E-Book: Finding Your Hidden Sales Team

    Having a customer advocacy program is like having your own sales team on tap … one that... Read More
    CS Management & Strategy
    February 8, 2021

    Finding Meaning in Silence: Why No Feedback Can Be Bad Feedback

    We may dread receiving negative customer feedback. But at least it’s actionable. When... Read More
    News & Announcements
    February 5, 2021

    Get to "Done" Quicker with UserIQ Tasks

    Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying... Read More
    Onboarding & Adoption
    January 25, 2021

    Starting Off on the Right Foot: How to Create a Successful User Onboarding Process

    Winning a new customer should be a time for celebration, but as any Customer Success team... Read More
    CS Management & Strategy
    January 25, 2021

    Are You Doing Everything You Can to Reduce Churn?

    Customer churn costs businesses billions of dollars in lost revenue each year — and the... Read More
    Health Scoring
    January 25, 2021

    Five Reasons Your Health Scores Might Miss the Mark

    Health scoring programs give you a clear picture of how strong your customer relationships... Read More
    CS Technology & Trends
    December 28, 2020

    Customer Success Trends to Expect in 2021

    2021 is here and the customer success industry is wondering what’s in store as we exit one... Read More
    Health Scoring
    December 21, 2020

    What Your Customer Health Score Can Tell You and How to Calculate It

    How healthy are your customer relationships? Any number of factors can impact how... Read More
    News & Announcements
    November 29, 2020

    The Reimagined Customer Health Dashboard from UserIQ

    How familiar do these customer success scenarios sound? Your quarterly renewal forecasts... Read More