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    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have... Read More
    CS Management & Strategy
    July 27, 2021

    How Can I Improve Customer Advocacy?

    What does advocacy look like for your customer success program? A customer writing glowing... Read More
    CS Management & Strategy
    July 15, 2021

    What an NPS Survey Uncovers — and What it Misses

    The survey question asked around the world: On a scale from 0 to 10, how likely are you to... Read More
    CS Management & Strategy
    July 14, 2021

    Virtual Event: Project Management for Customer Success Types

      Customer success professionals are all too familiar with the weight of the workload this... Read More
    CS Technology & Trends
    July 9, 2021

    The Buyer's Guide to Customer Success Software

      So, you’ve been tasked with finding a new customer success platform. Your objective: Scale... Read More
    Onboarding & Adoption
    July 7, 2021

    Simplification: A Lesson for Onboarding and Beyond

    What’s a user onboarding mantra that any CSM can live by? If you ask Brian Nicholls, VP of... Read More
    CS Management & Strategy
    June 8, 2021

    Achieving an Ideal Churn Rate

    If your churn reduction efforts make you feel like Sisyphus, you’re not alone. The good news... Read More
    CS Management & Strategy
    June 4, 2021

    How to Manage the Months Leading to Renewal

    So, your customer’s renewal date is in 60 days. As a customer success manager, this is what... Read More
    CS Management & Strategy
    May 11, 2021

    Is it Time to Examine Your Customer Journey Map?

    We know the bulk of sustainable revenue comes from the customer’s decision to renew. So... Read More
    CS Management & Strategy
    April 14, 2021

    How CSMs can Negotiate Access to Stakeholders

    After months of nurturing the perfect prospect — and weeks of onboarding them — your customer... Read More
    Health Scoring
    March 23, 2021

    Eight Steps to Customer Health Score Success (Infographic)

    From overly complex health score criteria to a lack of subjective CSM sentiment, customer... Read More
    Health Scoring
    March 16, 2021

    What Does an Amazing Customer Health Score Program Look Like?

      Like an underachieving student, sometimes your customer health score program doesn’t... Read More