UserIQ Blog

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    CS Technology & Trends
    July 9, 2021

    The Buyer's Guide to Customer Success Software

      So, you’ve been tasked with finding a new customer success platform. Your objective: Scale... Read More
    Onboarding & Adoption
    July 7, 2021

    Simplification: A Lesson for Onboarding and Beyond

    What’s a user onboarding mantra that any CSM can live by? If you ask Brian Nicholls, VP of... Read More
    CS Management & Strategy
    June 8, 2021

    Achieving an Ideal Churn Rate

    If your churn reduction efforts make you feel like Sisyphus, you’re not alone. The good news... Read More
    CS Management & Strategy
    June 4, 2021

    How to Manage the Months Leading to Renewal

    So, your customer’s renewal date is in 60 days. As a customer success manager, this is what... Read More
    CS Management & Strategy
    May 11, 2021

    Is it Time to Examine Your Customer Journey Map?

    We know the bulk of sustainable revenue comes from the customer’s decision to renew. So... Read More
    CS Management & Strategy
    April 14, 2021

    How CSMs can Negotiate Access to Stakeholders

    After months of nurturing the perfect prospect — and weeks of onboarding them — your customer... Read More
    Health Scoring
    March 23, 2021

    Eight Steps to Customer Health Score Success (Infographic)

    From overly complex health score criteria to a lack of subjective CSM sentiment, customer... Read More
    Health Scoring
    March 16, 2021

    What Does an Amazing Customer Health Score Program Look Like?

      Like an underachieving student, sometimes your customer health score program doesn’t... Read More
    CS Management & Strategy
    March 11, 2021

    Mapping the Renewal Journey for Higher Retention

    Don’t tell your sales team this, but getting a new customer is only half the battle. Often... Read More
    CS Management & Strategy
    March 9, 2021

    Order from Chaos: Better Customer Success Task Management

    Customer success is hardly an assembly line. It’s mired in hundreds of to-do’s that can’t be... Read More
    Health Scoring
    March 5, 2021

    The Customer Health Score Guide

    Is your health score program a source of truth? Or is it more like a prognostication from... Read More
    CS Management & Strategy
    February 19, 2021

    Should You Make Room for a Customer Success Operations Role?

    OK, we all know how important it is to let data guide customer success priorities and... Read More