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      CS Management & Strategy
      November 22, 2021

      Creating Your User Adoption Strategy

      The customer journey starts and ends with successful product adoption — or the lack thereof. If a... Read More
      November 16, 2021

      Measuring the Right Customer Success KPIs

      Data is only as good as the insights it helps your customer success team generate. Read More
      Health Scoring
      November 11, 2021

      Creating your Health Score System

      As a customer success manager, you’re already a pro when it comes to spotting those accounts: The... Read More
      November 9, 2021

      Following NPS survey best practices

      Net promoter score surveys have become increasingly popular across just about every industry. Read More
      CS Management & Strategy
      November 5, 2021

      Top Customer Success Influencers and Strategists to Follow

      Customer Success Influence Having access to career and industry-related guidance is easier than... Read More
      CS Management & Strategy
      November 4, 2021

      Understanding and Implementing Customer Retention Strategies

      Customer retention: Your company needs it as much as new sales. And your customer success team is... Read More
      News & Announcements
      October 28, 2021

      Health Scores, Plays and More: UserIQ on a Roll

      If you're on a customer success team, your choice of tech options is growing more impressive by the... Read More
      CS Technology & Trends
      October 26, 2021

      Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

      We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
      News & Announcements
      October 14, 2021

      UserIQ Plays — It's a Thing

      Playbooks: Sales teams have em. So do sports teams. Read More
      CS Management & Strategy
      October 5, 2021

      How to Calculate Retention Rate

      Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
      CS Careers & Leadership
      September 28, 2021

      Customer Success Operations: Turning your Team into a Profit Center

      As you begin to master the process of engaging, retaining and expanding your customer base, you’ll... Read More
      CS Management & Strategy
      September 22, 2021

      What is a Good NPS Score?

      Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More