UserIQ Blog

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    CS Management & Strategy
    November 22, 2021

    Creating Your User Adoption Strategy

    The customer journey starts and ends with successful product adoption — or the lack thereof. If a... Read More
    November 16, 2021

    Measuring the Right Customer Success KPIs

    Data is only as good as the insights it helps your customer success team generate. Read More
    Health Scoring
    November 11, 2021

    Creating your Health Score System

    As a customer success manager, you’re already a pro when it comes to spotting those accounts: The... Read More
    November 9, 2021

    Following NPS survey best practices

    Net promoter score surveys have become increasingly popular across just about every industry. Read More
    CS Management & Strategy
    November 5, 2021

    Top Customer Success Influencers and Strategists to Follow

    Customer Success Influence Having access to career and industry-related guidance is easier than... Read More
    CS Management & Strategy
    November 4, 2021

    Understanding and Implementing Customer Retention Strategies

    Customer retention: Your company needs it as much as new sales. And your customer success team is... Read More
    News & Announcements
    October 28, 2021

    Health Scores, Plays and More: UserIQ on a Roll

    If you're on a customer success team, your choice of tech options is growing more impressive by the... Read More
    CS Technology & Trends
    October 26, 2021

    Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

    We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
    News & Announcements
    October 14, 2021

    UserIQ Plays — It's a Thing

    Playbooks: Sales teams have em. So do sports teams. Read More
    CS Management & Strategy
    October 5, 2021

    How to Calculate Retention Rate

    Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
    CS Careers & Leadership
    September 28, 2021

    Customer Success Operations: Turning your Team into a Profit Center

    As you begin to master the process of engaging, retaining and expanding your customer base, you’ll... Read More
    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More