Posts by UserIQ team

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    CS Management & Strategy
    November 4, 2021

    Understanding and Implementing Customer Retention Strategies

    Customer retention: Your company needs it as much as new sales. And your customer success team is... Read More
    CS Management & Strategy
    October 5, 2021

    How to Calculate Retention Rate

    Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
    CS Careers & Leadership
    September 28, 2021

    Customer Success Operations: Turning your Team into a Profit Center

    As you begin to master the process of engaging, retaining and expanding your customer base, you’ll... Read More
    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Management & Strategy
    September 14, 2021

    Connecting with Users Throughout the Customer Lifecycle

    As a customer success leader, you know that each account requires a slightly different approach. ... Read More
    CS Management & Strategy
    September 9, 2021

    Selecting the Right Customer Success Metrics

    Read More
    CS Management & Strategy
    September 8, 2021

    Customer Success Platform UserIQ Seeks VP of Sales

    In Search of The Right Candidate At UserIQ, we're making waves in the customer success space. Our... Read More
    CS Management & Strategy
    July 27, 2021

    How Can I Improve Customer Advocacy?

    What does advocacy look like for your customer success program? A customer writing glowing... Read More
    CS Management & Strategy
    July 15, 2021

    What an NPS Survey Uncovers — and What it Misses

    The survey question asked around the world: On a scale from 0 to 10, how likely are you to... Read More
    CS Management & Strategy
    June 4, 2021

    How to Manage the Months Leading to Renewal

    So, your customer’s renewal date is in 60 days. As a customer success manager, this is what it... Read More
    CS Management & Strategy
    April 14, 2021

    How CSMs can Negotiate Access to Stakeholders

    After months of nurturing the perfect prospect — and weeks of onboarding them — your customer... Read More
    CS Management & Strategy
    March 11, 2021

    Mapping the Renewal Journey for Higher Retention

    Don’t tell your sales team this, but getting a new customer is only half the battle. Often much... Read More