Posts by UserIQ team

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    January 27, 2022

    Identifying Personality Archetypes to Achieve Success: 'As the World Churns' Episode 2

    "As the World Churns" Episode 2 podcast transcript, featuring Jan Young. Read More
    January 18, 2022

    How to CSM When Your Product Sucks: 'As the World Churns' Episode 1

    "As the World Churns" podcast Episode 1 transcript, featuring guest Jared Orr: Read More
    News & Announcements
    January 17, 2022

    The 'As the World Churns' Customer Success Podcast is Live

    The genesis for our new podcast, "As the World Churns" is two-fold:Saving a customer from the... Read More
    CS Management & Strategy
    November 29, 2021

    How to Prevent Customer Churn

    What would you say is one of your most important job responsibilities? Read More
    November 16, 2021

    Measuring the Right Customer Success KPIs

    Data is only as good as the insights it helps your customer success team generate. Read More
    Health Scoring
    November 11, 2021

    Creating your Health Score System

    As a customer success manager, you’re already a pro when it comes to spotting those accounts: ... Read More
    November 9, 2021

    Following NPS survey best practices

    Net promoter score surveys have become increasingly popular across just about every industry. Read More
    CS Management & Strategy
    November 4, 2021

    Understanding and Implementing Customer Retention Strategies

    Customer retention: Your company needs it as much as new sales. And your customer success team... Read More
    CS Management & Strategy
    October 5, 2021

    How to Calculate Retention Rate | UserIQ

    Stop us if you’ve heard this one before: It costs anywhere from 5 to 25% more to attract a new... Read More
    CS Careers & Leadership
    September 28, 2021

    Customer Success Operations: Turning your Team into a Profit Center

    As you begin to master the process of engaging, retaining and expanding your customer base,... Read More
    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Management & Strategy
    September 14, 2021

    Connecting with Users Throughout the Customer Lifecycle

    As a customer success leader, you know that each account requires a slightly different approach. Read More