Posts by UserIQ team

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    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Management & Strategy
    September 14, 2021

    Connecting with Users Throughout the Customer Lifecycle

    As a customer success leader, you know that each account requires a slightly different approach. Read More
    CS Management & Strategy
    September 9, 2021

    Selecting the Right Customer Success Metrics

    How do you know what your customers think about your product? Read More
    CS Management & Strategy
    September 8, 2021

    Customer Success Platform UserIQ Seeks VP of Sales

    In Search of The Right Candidate At UserIQ, we're making waves in the customer success space.... Read More
    CS Management & Strategy
    July 27, 2021

    How Can I Improve Customer Advocacy?

    What does advocacy look like for your customer success program? A customer writing glowing... Read More
    CS Management & Strategy
    July 15, 2021

    What an NPS Survey Uncovers — and What it Misses

    The survey question asked around the world: On a scale from 0 to 10, how likely are you to... Read More
    CS Management & Strategy
    June 4, 2021

    How to Manage the Months Leading to Renewal

    So, your customer’s renewal date is in 60 days. As a customer success manager, this is what... Read More
    CS Management & Strategy
    April 14, 2021

    How CSMs can Negotiate Access to Stakeholders

    After months of nurturing the perfect prospect — and weeks of onboarding them — your customer... Read More
    CS Management & Strategy
    March 11, 2021

    Mapping the Renewal Journey for Higher Retention

    Don’t tell your sales team this, but getting a new customer is only half the battle. Often... Read More
    CS Management & Strategy
    March 9, 2021

    Order from Chaos: Better Customer Success Task Management

    Customer success is hardly an assembly line. It’s mired in hundreds of to-do’s that can’t be... Read More
    CS Management & Strategy
    February 19, 2021

    Should You Make Room for a Customer Success Operations Role?

    OK, we all know how important it is to let data guide customer success priorities and... Read More
    CS Technology & Trends
    February 11, 2021

    Customer Success Software 101: One View, Better Predictions

    What benchmarks does your customer success team have for 2021? Increased revenue? Reduced... Read More