Posts by Maria Gay

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    CS Management & Strategy
    February 1, 2022

    Software Integrations for Your Customer Success Team

    Disparate data sources are the leading cause of headache among your leadership team. Trust us. Read More
    CS Management & Strategy
    November 5, 2021

    Top Customer Success Influencers and Strategists to Follow

    Customer Success Influence Having access to career and industry-related guidance is easier than... Read More
    CS Technology & Trends
    October 26, 2021

    Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

    We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
    CS Technology & Trends
    September 7, 2021

    Understand User Behavior and Drive Wins with UserIQ Customer Success Platform

    UserIQ Customer Success Platform Overview Read More
    CS Management & Strategy
    August 27, 2021

    How a Career in Customer Success is Making an Impact on Product Strategy

    How does a former clothing brand founder and CEO make his way to Chief Product Officer for UserIQ? Read More
    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have the... Read More
    CS Management & Strategy
    July 14, 2021

    Virtual Event: Project Management for Customer Success Types

    Customer success professionals are all too familiar with the weight of the workload this... Read More
    CS Technology & Trends
    July 9, 2021

    The Buyer's Guide to Customer Success Software

    So, you’ve been tasked with finding a new customer success platform. Your objective: Scale your... Read More
    Onboarding & Adoption
    July 7, 2021

    Simplification: A Lesson for Onboarding and Beyond

    What’s a user onboarding mantra that any CSM can live by? If you ask Brian Nicholls, VP of... Read More
    CS Management & Strategy
    May 11, 2021

    Is it Time to Examine Your Customer Journey Map?

    We know the bulk of sustainable revenue comes from the customer’s decision to renew. So why... Read More