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      Posts by Maria Gay

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      CS Management & Strategy
      February 1, 2022

      Software Integrations for Your Customer Success Team

      Disparate data sources are the leading cause of headache among your leadership team. Trust us.  Read More
      CS Management & Strategy
      November 5, 2021

      Top Customer Success Influencers and Strategists to Follow

      Customer Success Influence  Having access to career and industry-related guidance is easier than... Read More
      CS Technology & Trends
      October 26, 2021

      Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

      We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
      CS Technology & Trends
      September 7, 2021

      Understand User Behavior and Drive Wins with UserIQ Customer Success Platform

      UserIQ Customer Success Platform Overview Read More
      CS Management & Strategy
      August 27, 2021

      How a Career in Customer Success is Making an Impact on Product Strategy

      How does a former clothing brand founder and CEO make his way to Chief Product Officer for UserIQ? Read More
      CS Management & Strategy
      August 10, 2021

      CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

      Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have the... Read More
      CS Management & Strategy
      July 14, 2021

      Virtual Event: Project Management for Customer Success Types

        Customer success professionals are all too familiar with the weight of the workload this... Read More
      CS Technology & Trends
      July 9, 2021

      The Buyer's Guide to Customer Success Software

        So, you’ve been tasked with finding a new customer success platform. Your objective: Scale your... Read More
      Onboarding & Adoption
      July 7, 2021

      Simplification: A Lesson for Onboarding and Beyond

      What’s a user onboarding mantra that any CSM can live by? If you ask Brian Nicholls, VP of... Read More
      CS Management & Strategy
      May 11, 2021

      Is it Time to Examine Your Customer Journey Map?

      We know the bulk of sustainable revenue comes from the customer’s decision to renew. So why... Read More