Posts by Maria Gay

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    CS Management & Strategy
    November 5, 2021

    Top Customer Success Influencers and Strategists to Follow

    Customer Success Influence  Having access to career and industry-related guidance is easier than... Read More
    CS Technology & Trends
    October 26, 2021

    Q&A With Customer Success Collective: Parallels between the customer success industry and the Covid-19 vaccine

    We recently participated in Customer Success Collective's virtual event, CS Festival. Read More
    CS Technology & Trends
    September 7, 2021

    Understand User Behavior and Drive Wins with UserIQ Customer Success Platform

    UserIQ Customer Success Platform Overview Read More
    CS Management & Strategy
    August 27, 2021

    How a Career in Customer Success is Making an Impact on Product Strategy

    How does a former clothing brand founder and CEO make his way to Chief Product Officer for... Read More
    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have... Read More
    CS Management & Strategy
    July 14, 2021

    Virtual Event: Project Management for Customer Success Types

      Customer success professionals are all too familiar with the weight of the workload this... Read More
    CS Technology & Trends
    July 9, 2021

    The Buyer's Guide to Customer Success Software

      So, you’ve been tasked with finding a new customer success platform. Your objective: Scale... Read More
    Onboarding & Adoption
    July 7, 2021

    Simplification: A Lesson for Onboarding and Beyond

    What’s a user onboarding mantra that any CSM can live by? If you ask Brian Nicholls, VP of... Read More
    CS Management & Strategy
    May 11, 2021

    Is it Time to Examine Your Customer Journey Map?

    We know the bulk of sustainable revenue comes from the customer’s decision to renew. So... Read More