Posts by Justin Rubner

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    CS Management & Strategy
    February 10, 2021

    The Advocacy E-Book: Finding Your Hidden Sales Team

    Having a customer advocacy program is like having your own sales team on tap … one that actually... Read More
    News & Announcements
    February 5, 2021

    Get to "Done" Quicker with UserIQ Tasks

    Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying your... Read More
    CS Technology & Trends
    December 28, 2020

    Customer Success Trends to Expect in 2021

    2021 is here and the customer success industry is wondering what’s in store as we exit one of... Read More
    Health Scoring
    December 21, 2020

    What Your Customer Health Score Can Tell You and How to Calculate It

    How healthy are your customer relationships? Any number of factors can impact how customers... Read More
    News & Announcements
    November 29, 2020

    The Reimagined Customer Health Dashboard from UserIQ

    How familiar do these customer success scenarios sound? Your quarterly renewal forecasts have... Read More
    CS Management & Strategy
    November 6, 2020

    Keep Your Eye on These Customer Churn Indicators

      Among the “certain” things in life: Death. Taxes. Churn. The latter of this group... Read More
    CS Management & Strategy
    November 4, 2020

    Knowing What Makes People ‘Tick’ Key for CSM Rachel Parks

    For new UserIQ CSM Rachel Parks, her “meta” role as a CSM helping other CSMs with CSM software... Read More
    CS Careers & Leadership
    October 12, 2020

    Customer Success Manager Today, Next Stop TBD

    Did you know that “customer success specialist” is the sixth fastest-growing job title in the... Read More
    CS Management & Strategy
    August 18, 2020

    Transforming NPS ‘Passives’ into Customer Advocates

    Passives really are the middle child of the NPS family. Because they’re not as happy as... Read More
    CS Careers & Leadership
    July 9, 2020

    Seven Ways Customer Success Managers Can Prevent Burnout

    Rachel started her career as a Customer Success Manager bright-eyed and hopeful.  Then the... Read More