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      Posts by Justin Rubner

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      CS Management & Strategy
      February 10, 2021

      The Advocacy E-Book: Finding Your Hidden Sales Team

      Having a customer advocacy program is like having your own sales team on tap … one that actually... Read More
      News & Announcements
      February 5, 2021

      Get to "Done" Quicker with UserIQ Tasks

      Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying your... Read More
      CS Technology & Trends
      December 28, 2020

      Customer Success Trends to Expect in 2021

      2021 is here and the customer success industry is wondering what’s in store as we exit one of... Read More
      Health Scoring
      December 21, 2020

      What Your Customer Health Score Can Tell You and How to Calculate It

      How healthy are your customer relationships? Any number of factors can impact how customers... Read More
      News & Announcements
      November 29, 2020

      The Reimagined Customer Health Dashboard from UserIQ

      How familiar do these customer success scenarios sound? Your quarterly renewal forecasts have... Read More
      CS Management & Strategy
      November 6, 2020

      Keep Your Eye on These Customer Churn Indicators

      Among the “certain” things in life: Death. Taxes. Churn. The latter of this group costs... Read More
      CS Management & Strategy
      November 4, 2020

      Knowing What Makes People ‘Tick’ Key for CSM Rachel Parks

      For new UserIQ CSM Rachel Parks, her “meta” role as a CSM helping other CSMs with CSM software... Read More
      CS Careers & Leadership
      October 12, 2020

      Customer Success Manager Today, Next Stop TBD

      Did you know that “customer success specialist” is the sixth fastest-growing job title in the... Read More
      CS Management & Strategy
      August 18, 2020

      Transforming NPS ‘Passives’ into Customer Advocates

      Passives really are the middle child of the NPS family. Because they’re not as happy as... Read More
      CS Careers & Leadership
      July 9, 2020

      Seven Ways Customer Success Managers Can Prevent Burnout

      Rachel started her career as a Customer Success Manager bright-eyed and hopeful. Then the... Read More