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      Posts by Justin Rubner

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      News & Announcements
      February 17, 2022

      Introducing UserIQ Reporting — Data Visualization for Customer Success Teams

      How does your team accomplish customer reporting? Read More
      News & Announcements
      December 22, 2021

      The 'Why' Behind Your Health Score: Introducing Daily Usage Trends

      Any health score dashboard will tell you when an account's score goes up or down. Read More
      News & Announcements
      October 28, 2021

      Health Scores, Plays and More: UserIQ on a Roll

      If you're on a customer success team, your choice of tech options is growing more impressive by the... Read More
      News & Announcements
      October 14, 2021

      UserIQ Plays — It's a Thing

      Playbooks: Sales teams have em. So do sports teams. Read More
      News & Announcements
      September 3, 2021

      Ten Reasons to Pick UserIQ

      So, you’ve decided your customer success team needs smarter technology to identify risk, engage... Read More
      CS Management & Strategy
      August 12, 2021

      Top Eight Plays for Any CSM

      So your third-biggest account hasn't logged in for 90 days. Read More
      CS Management & Strategy
      June 8, 2021

      Achieving an Ideal Churn Rate

      If your churn reduction efforts make you feel like Sisyphus, you’re not alone. The good news is,... Read More
      Health Scoring
      March 23, 2021

      Eight Steps to Customer Health Score Success (Infographic)

      From overly complex health score criteria to a lack of subjective CSM sentiment, customer health... Read More
      Health Scoring
      March 16, 2021

      What Does an Amazing Customer Health Score Program Look Like?

      Like an underachieving student, sometimes your customer health score program doesn’t live... Read More
      Health Scoring
      March 5, 2021

      The Customer Health Score Guide

      Is your health score program a source of truth? Or is it more like a prognostication from a... Read More
      CS Technology & Trends
      February 17, 2021

      How Ingrid Saved the Day

      It appeared everything was fantastic with Ingrid’s customer success team. Net retention, up.... Read More
      Onboarding & Adoption
      February 15, 2021

      How to Win at Product Adoption

      The feature you dropped last week was stunning. It solved a market problem you wanted to solve a... Read More