Posts by Justin Rubner

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    News & Announcements
    September 3, 2021

    Ten Reasons to Pick UserIQ

    So, you’ve decided your customer success team needs smarter technology to identify risk, engage... Read More
    CS Management & Strategy
    August 12, 2021

    Top Eight Plays for Any CSM

    So your third-biggest account hasn't logged in for 90 days.  Read More
    CS Management & Strategy
    June 8, 2021

    Achieving an Ideal Churn Rate

    If your churn reduction efforts make you feel like Sisyphus, you’re not alone. The good news... Read More
    Health Scoring
    March 23, 2021

    Eight Steps to Customer Health Score Success (Infographic)

    From overly complex health score criteria to a lack of subjective CSM sentiment, customer... Read More
    Health Scoring
    March 16, 2021

    What Does an Amazing Customer Health Score Program Look Like?

      Like an underachieving student, sometimes your customer health score program doesn’t... Read More
    Health Scoring
    March 5, 2021

    The Customer Health Score Guide

    Is your health score program a source of truth? Or is it more like a prognostication from... Read More
    CS Technology & Trends
    February 17, 2021

    How Ingrid Saved the Day

    It appeared everything was fantastic with Ingrid’s customer success team. Net retention, up.... Read More
    Onboarding & Adoption
    February 15, 2021

    How to Win at Product Adoption

    The feature you dropped last week was stunning. It solved a market problem you wanted to... Read More
    CS Management & Strategy
    February 10, 2021

    The Advocacy E-Book: Finding Your Hidden Sales Team

    Having a customer advocacy program is like having your own sales team on tap … one that... Read More
    News & Announcements
    February 5, 2021

    Get to "Done" Quicker with UserIQ Tasks

    Whether you’re managing one account — or 100 — we’re guessing you wouldn’t mind simplifying... Read More
    CS Technology & Trends
    December 28, 2020

    Customer Success Trends to Expect in 2021

    2021 is here and the customer success industry is wondering what’s in store as we exit one... Read More
    Health Scoring
    December 21, 2020

    What Your Customer Health Score Can Tell You and How to Calculate It

    How healthy are your customer relationships? Any number of factors can impact how... Read More