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      Posts by Erika Childers

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      CS Management & Strategy
      June 22, 2017

      Cross-Departmental Collaboration - Key to Customer Growth

      The success and value of a SaaS business directly correlate with the size of its userbase and... Read More
      CS Management & Strategy
      June 14, 2017

      Customer Success Growth - Next Steps Beyond

      SaaS companies have become quite sophisticated in acquiring new customers through the sales and... Read More
      CS Technology & Trends
      June 9, 2017

      Getting Buy-In from Your Product Team on a Customer Growth Platform

      There’s a lot of good work that customer success and product teams can do together when they... Read More
      CS Management & Strategy
      May 25, 2017

      Key Segments for Product Management Team to Monitor

      B2B SaaS products are very different to manage than other product types because they’re... Read More
      News & Announcements
      March 30, 2017

      Lawton Ursey: UserIQ's First Customer Growth Architect

      We are thrilled to welcome Lawton Ursrey to our team at UserIQ as our first Customer Growth... Read More
      CS Technology & Trends
      March 21, 2017

      Key Features of Customer Growth Technology

      What happens throughout the customer journey is just as critical as what happens in the... Read More
      CS Technology & Trends
      December 13, 2016

      Customer Growth Platform - Customer Service Process

      In short, a Customer Growth Platform is a customer success solution dedicated to not only... Read More
      Onboarding & Adoption
      November 7, 2016

      Why Adoption is a Key Milestone of Customer Growth

      Successful adoption is the most critical milestone your customers will hit in the journey to... Read More
      CS Management & Strategy
      November 3, 2016

      6 Questions Your Customer Success Team Must Be Able to Answer

      Whether you’re building a new customer success program from scratch, ready to start scaling your... Read More
      CS Management & Strategy
      August 16, 2016

      6 Ways to Boost Customer Growth with Trial Users

      When a lead decides to sign up for your free trial, it’s a perfect opportunity for you to show... Read More
      CS Management & Strategy
      May 4, 2016

      4 Strategies SaaS Startups Must Follow to Avoid Failure

      You’ve heard the statistic that 90% of all startups will fail within the first year, but do you... Read More
      CS Management & Strategy
      April 20, 2016

      NPS Survey Best Practices Part II: Building Customer Loyalty

      An easy way to identify who your loyal customers are is through an NPS survey. Earlier this... Read More