Posts by Erika Childers

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    CS Management & Strategy
    June 22, 2017

    Cross-Departmental Collaboration - Key to Customer Growth

    The success and value of a SaaS business directly correlate with the size of its userbase and... Read More
    CS Management & Strategy
    June 14, 2017

    Customer Success Growth - Next Steps Beyond

    SaaS companies have become quite sophisticated in acquiring new customers through the sales and... Read More
    CS Technology & Trends
    June 9, 2017

    Getting Buy-In from Your Product Team on a Customer Growth Platform

    There’s a lot of good work that customer success and product teams can do together when they... Read More
    CS Management & Strategy
    May 25, 2017

    Key Segments for Product Management Team to Monitor

    B2B SaaS products are very different to manage than other product types because they’re... Read More
    News & Announcements
    March 30, 2017

    Lawton Ursey: UserIQ's First Customer Growth Architect

    We are thrilled to welcome Lawton Ursrey to our team at UserIQ as our first Customer Growth... Read More
    CS Technology & Trends
    March 21, 2017

    Key Features of Customer Growth Technology

    What happens throughout the customer journey is just as critical as what happens in the... Read More
    CS Technology & Trends
    December 13, 2016

    Customer Growth Platform - Customer Service Process

    In short, a Customer Growth Platform is a customer success solution dedicated to not only... Read More
    Onboarding & Adoption
    November 7, 2016

    Why Adoption is a Key Milestone of Customer Growth

    Successful adoption is the most critical milestone your customers will hit in the journey to... Read More
    CS Management & Strategy
    November 3, 2016

    6 Questions Your Customer Success Team Must Be Able to Answer

    Whether you’re building a new customer success program from scratch, ready to start scaling your... Read More
    CS Management & Strategy
    August 16, 2016

    6 Ways to Boost Customer Growth with Trial Users

    When a lead decides to sign up for your free trial, it’s a perfect opportunity for you to show... Read More
    CS Management & Strategy
    May 4, 2016

    4 Strategies SaaS Startups Must Follow to Avoid Failure

    You’ve heard the statistic that 90% of all startups will fail within the first year, but do you... Read More
    CS Management & Strategy
    April 20, 2016

    NPS Survey Best Practices Part II: Building Customer Loyalty

    An easy way to identify who your loyal customers are is through an NPS survey. Earlier this... Read More