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      Posts by Erika Childers

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      CS Management & Strategy
      March 6, 2019

      5 Tips for Starting a Customer Advisory Board (CAB)

      Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy... Read More
      CS Management & Strategy
      January 29, 2019

      Relationship Building for Customer Success Teams

      Customer Success Managers are tasked with continually staying up-to-date with user expectations... Read More
      CS Technology & Trends
      January 3, 2019

      7 Internal Alerts Any Customer Success Team Can Automate

      Staying on top of all the things that need your attention every day is tough work, especially... Read More
      Onboarding & Adoption
      November 29, 2018

      Reduce Churn: Improve Your Customer Onboarding Process

      David Skok has said one of the top two reasons for churn is “failure to successfully onboard the... Read More
      CS Management & Strategy
      November 1, 2018

      Best Practices: Transitioning Accounts from Sales to Customer Success

      Getting all of the features and procedures within your app right takes some trial and error. So,... Read More
      CS Technology & Trends
      October 3, 2018

      5 Mobile Strategies for Customer Onboarding

      The world is no longer “going mobile”—it is mobile. The threshold of 5 billion mobile users... Read More
      CS Technology & Trends
      September 19, 2018

      User Segmentation: How to Crack the Code on Your Strategy

      Most B2B SaaS businesses sell to and serve various categories of customers: buyers, users,... Read More
      Onboarding & Adoption
      September 11, 2018

      Why User Adoption is Critical for Trial Conversions

      Many SaaS businesses opt to have a freemium model or a product that offers a free trial. In... Read More
      Onboarding & Adoption
      September 4, 2018

      Improve User Adoption by Watching These 4 Warning Signs

      Plain and simple, users that aren’t engaging with your product in a way that moves them closer... Read More
      CS Management & Strategy
      August 30, 2018

      How Customer Success Teams Use Customer Journey Maps

      Successful companies drive growth by delivering experiences that meet customer expectations in... Read More
      Health Scoring
      August 8, 2018

      Customer Health Scores & Which Churn Indicators to Monitor

      Fighting churn is critical for B2B SaaS companies because increasing retention and achieving... Read More
      Onboarding & Adoption
      August 2, 2018

      Customer Onboarding Metrics You Should Be Tracking

      The ultimate goal for any SaaS organization is to help customers achieve their desired business... Read More