Posts by Erika Childers

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    CS Management & Strategy
    March 6, 2019

    5 Tips for Starting a Customer Advisory Board (CAB)

    Customers are the heart of any business, but ironically, they aren’t always the voice. It’s easy... Read More
    CS Management & Strategy
    January 29, 2019

    Relationship Building for Customer Success Teams

    Customer Success Managers are tasked with continually staying up-to-date with user expectations... Read More
    CS Technology & Trends
    January 3, 2019

    7 Internal Alerts Any Customer Success Team Can Automate

    Staying on top of all the things that need your attention every day is tough work, especially... Read More
    Onboarding & Adoption
    November 29, 2018

    Reduce Churn: Improve Your Customer Onboarding Process

    David Skok has said one of the top two reasons for churn is “failure to successfully onboard the... Read More
    CS Management & Strategy
    November 1, 2018

    Best Practices: Transitioning Accounts from Sales to Customer Success

    Getting all of the features and procedures within your app right takes some trial and error. So,... Read More
    CS Technology & Trends
    October 3, 2018

    5 Mobile Strategies for Customer Onboarding

    The world is no longer “going mobile”—it is mobile. The threshold of 5 billion mobile users... Read More
    CS Technology & Trends
    September 19, 2018

    User Segmentation: How to Crack the Code on Your Strategy

    Most B2B SaaS businesses sell to and serve various categories of customers: buyers, users,... Read More
    Onboarding & Adoption
    September 11, 2018

    Why User Adoption is Critical for Trial Conversions

    Many SaaS businesses opt to have a freemium model or a product that offers a free trial. In... Read More
    Onboarding & Adoption
    September 4, 2018

    Improve User Adoption by Watching These 4 Warning Signs

    Plain and simple, users that aren’t engaging with your product in a way that moves them closer... Read More
    CS Management & Strategy
    August 30, 2018

    How Customer Success Teams Use Customer Journey Maps

    Successful companies drive growth by delivering experiences that meet customer expectations in... Read More
    Health Scoring
    August 8, 2018

    Customer Health Scores & Which Churn Indicators to Monitor

    Fighting churn is critical for B2B SaaS companies because increasing retention and achieving... Read More
    Onboarding & Adoption
    August 2, 2018

    Customer Onboarding Metrics You Should Be Tracking

    The ultimate goal for any SaaS organization is to help customers achieve their desired business... Read More