Posts by Erika Childers

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    CS Management & Strategy
    November 6, 2019

    7 Root Causes of Churn (and how to fix them)

    If you find yourself shrugging your shoulders or scratching your head each time you check churn... Read More
    CS Management & Strategy
    October 31, 2019

    7 Ways Executive Leadership Can Drive Customer Success + Product Management Alignment

    Your company will go nowhere fast if all of your departments work within a vacuum. As we’ve... Read More
    CS Management & Strategy
    August 29, 2019

    4 Metrics Your Customer Success + Product Teams Should Share

    In our 2017 benchmarking report on Customer Success and Product Management alignment, 84% of... Read More
    CS Management & Strategy
    August 15, 2019

    Improve the Customer Journey with Customer Success

    You likely already know what the typical buyer journey looks like. The semantics may vary, but... Read More
    CS Management & Strategy
    August 2, 2019

    The Role of the C-Suite in Customer Success + Product Management Alignment

    The results are in: a strong alignment between Customer Success and Product Management teams... Read More
    CS Management & Strategy
    July 23, 2019

    5 Metrics that Indicate a Healthy Customer Success Department 

    As a customer success leader, you and your team spend plenty of time tracking, analyzing, and... Read More
    CS Technology & Trends
    July 10, 2019

    6 Customer Success Touches to Automate in Your Platform

    So you want to make your customer success and communication process more scalable—now what?... Read More
    Onboarding & Adoption
    June 12, 2019

    Customer Onboarding Strategies for SaaS Businesses

    Onboarding is critical to your customers’ long-term success, and it has a direct impact on... Read More
    CS Management & Strategy
    June 6, 2019

    4 Pillars of Customer Success

    Customer success is a business mindset as much as it is a practice. However, the job of customer... Read More
    CS Management & Strategy
    May 29, 2019

    10 Calculations Customer Success Teams Need to Know

    If your customer success team had to quantify their impact today, could they? As the amount of... Read More
    News & Announcements
    April 23, 2019

    UserIQ Names Tyler Winkler as CEO

    Former VP at SecureWorks Takes the Helm at Fast-Growth Startup Focused on Customer Success ... Read More
    CS Management & Strategy
    April 10, 2019

    25 Customer Engagement Ideas to Jumpstart Customer Success

    Do you ever struggle to come up with new customer engagement ideas? It’s one thing to... Read More