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      Posts by Erika Childers

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      CS Careers & Leadership
      June 24, 2020

      More is More: How Every Department Drives Customer Success

      Customer success is the center of your professional world, but do other departments care? We... Read More
      Health Scoring
      June 17, 2020

      Why Overly Complex Health Scores Send the Wrong Signals

      Without data, gauging customer success and account health is difficult. However, if you... Read More
      CS Careers & Leadership
      June 10, 2020

      From the Trenches: Things Your CSMs Wish You Knew

      Gaining a new perspective is a valuable exercise, no matter the industry or situation. We’ve... Read More
      CS Careers & Leadership
      June 3, 2020

      How Customer Success Operations Drives Efficiency and Productivity

      While your customer success team may have started with a “grow as we go” approach, there comes a... Read More
      CS Technology & Trends
      April 27, 2020

      Top B2B Customer Success and Experience Events 2020

      As the demand for customer success continues to rise in the SaaS industry, so does the need for... Read More
      CS Careers & Leadership
      April 15, 2020

      2020 Customer Success Professional Certifications and Trainings

      The customer success industry is always evolving, which means it’s more important than ever to... Read More
      CS Management & Strategy
      March 30, 2020

      Customer Success Podcasts to Follow

      Customer success conversations are happening everywhere. From blog posts to speaking sessions at... Read More
      CS Careers & Leadership
      January 22, 2020

      Why Customer Success Needs a Seat at the Leadership Table

      I first wrote this article back in September of 2016 after attending a networking dinner with ... Read More
      CS Management & Strategy
      January 20, 2020

      Customer Success Blogs You Should Be Following

      It’s no secret that when it comes to customer success and the world of SaaS, things are always... Read More
      CS Management & Strategy
      January 15, 2020

      Customer Success KPIs

      Measuring the right customer success KPIs Data is only as good as the insights it helps your... Read More
      CS Management & Strategy
      December 23, 2019

      16 Books Every Customer Success Manager Must Read

      Being great at customer success management isn’t something you just know how to do. It takes... Read More
      CS Careers & Leadership
      December 11, 2019

      4 Things Customer Success Leaders do Differently

      Leaders have the unique opportunity to shape culture and support change in a way that not every... Read More