Posts by Erika Childers

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    CS Careers & Leadership
    June 24, 2020

    More is More: How Every Department Drives Customer Success

    Customer success is the center of your professional world, but do other departments care? We... Read More
    Health Scoring
    June 17, 2020

    Why Overly Complex Health Scores Send the Wrong Signals

    Without data, gauging customer success and account health is difficult. However, if you... Read More
    CS Careers & Leadership
    June 10, 2020

    From the Trenches: Things Your CSMs Wish You Knew

    Gaining a new perspective is a valuable exercise, no matter the industry or situation. We’ve... Read More
    CS Careers & Leadership
    June 3, 2020

    How Customer Success Operations Drives Efficiency and Productivity

    While your customer success team may have started with a “grow as we go” approach, there comes a... Read More
    CS Technology & Trends
    April 27, 2020

    Top B2B Customer Success and Experience Events 2020

    As the demand for customer success continues to rise in the SaaS industry, so does the need for... Read More
    CS Careers & Leadership
    April 15, 2020

    2020 Customer Success Professional Certifications and Trainings

    The customer success industry is always evolving, which means it’s more important than ever to... Read More
    CS Management & Strategy
    March 30, 2020

    Customer Success Podcasts to Follow

    Customer success conversations are happening everywhere. From blog posts to speaking sessions at... Read More
    CS Careers & Leadership
    January 22, 2020

    Why Customer Success Needs a Seat at the Leadership Table

    I first wrote this article back in September of 2016 after attending a networking dinner with ... Read More
    CS Management & Strategy
    January 20, 2020

    Customer Success Blogs You Should Be Following

    It’s no secret that when it comes to customer success and the world of SaaS, things are always... Read More
    CS Management & Strategy
    January 15, 2020

    Customer Success KPIs

    Measuring the right customer success KPIs Data is only as good as the insights it helps your... Read More
    CS Management & Strategy
    December 23, 2019

    16 Books Every Customer Success Manager Must Read

    Being great at customer success management isn’t something you just know how to do. It takes... Read More
    CS Careers & Leadership
    December 11, 2019

    4 Things Customer Success Leaders do Differently

    Leaders have the unique opportunity to shape culture and support change in a way that not every... Read More