UserIQ Blog

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    CS Management & Strategy
    September 22, 2021

    What is a Good NPS Score?

    Once you’ve sent out your net promoter survey and calculated your score, the question remains: Read More
    CS Management & Strategy
    September 14, 2021

    Connecting with Users Throughout the Customer Lifecycle

    As a customer success leader, you know that each account requires a slightly different approach. Read More
    CS Management & Strategy
    September 9, 2021

    Selecting the Right Customer Success Metrics

    How do you know what your customers think about your product? Read More
    CS Management & Strategy
    September 8, 2021

    Customer Success Platform UserIQ Seeks VP of Sales

    In Search of The Right Candidate At UserIQ, we're making waves in the customer success space.... Read More
    CS Technology & Trends
    September 7, 2021

    Understand User Behavior and Drive Wins with UserIQ Customer Success Platform

    UserIQ Customer Success Platform Overview Read More
    News & Announcements
    September 3, 2021

    Ten Reasons to Pick UserIQ

    So, you’ve decided your customer success team needs smarter technology to identify risk, engage... Read More
    CS Management & Strategy
    August 27, 2021

    How a Career in Customer Success is Making an Impact on Product Strategy

    How does a former clothing brand founder and CEO make his way to Chief Product Officer for... Read More
    CS Management & Strategy
    August 12, 2021

    Top Eight Plays for Any CSM

    So your third-biggest account hasn't logged in for 90 days.  Read More
    CS Management & Strategy
    August 10, 2021

    CSM Tips: 3 Surefire Ways to Take Control of Your Calendar

    Alice and Jimmy are customer success managers (CSMs) at two mid-sized SaaS companies. They have... Read More
    CS Management & Strategy
    July 27, 2021

    How Can I Improve Customer Advocacy?

    What does advocacy look like for your customer success program? A customer writing glowing... Read More
    CS Management & Strategy
    July 15, 2021

    What an NPS Survey Uncovers — and What it Misses

    The survey question asked around the world: On a scale from 0 to 10, how likely are you to... Read More
    CS Management & Strategy
    July 14, 2021

    Virtual Event: Project Management for Customer Success Types

      Customer success professionals are all too familiar with the weight of the workload this... Read More