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    ABOUT USERIQ

    Customer Success, Down to a Science

    UserIQ offers a customer success platform that helps software companies predict user behavior, act on it, and create winning experiences.

    The end result? Smarter employees. Happier customers. Higher retention.

    Get Your Demo

    Smart Customers Trust UserIQ

    We help growing SaaS companies like these better understand their users and drive revenue through more renewals.

    Our Vision and Mission

    Vision: To create a world where any business can deliver exceptional customer success.

    Mission: To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.

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    How UserIQ is Different

    We’re deeply curious about why users do the things they do. We also believe data should lead to action.

    Our customer success platform:

    1. Offers insights, account management and engagements in one spot, helping you cut down on tech vendors.
    2. Offers fast implementations — most customers see a win within 17 days — due to ease of use and our committed CS team.

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    Our Roots

    Too many software teams don’t know their users. Our founders aimed to fix that with UserIQ.

    Since spinning out of Georgia Tech’s Advanced Technology Development Center program, we’ve assembled an accomplished team and designed award-winning, elegant solutions that solve real customer success and product adoption problems.

    We've also been backed by the Southeast's most prolific venture firms from the beginning.

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    How UserIQ Makes Customer Success Easier

    Predict Outcomes Want a higher user IQ? First, you should understand users better. With UserIQ, you’ll see which features are popular, what users think, and who is at risk of churning. Learn about forecasting
    Drive Adoption Building winning experiences starts with UserIQ. From guided onboarding tours to user sentiment, this platform is built for increased user engagement and feature adoption. Learn about feature adoption
    Increase Renewals Every company wants to improve retention. With UserIQ, you have the tools to actually make it happen — from custom onboarding flows to accurate health scores. Learn about retention

    The UserIQ Platform

    With the gorgeous customer success platform from UserIQ, your team will uncover health insights, eliminate user hurdles and simplify account management.

    Health With the re-imagined health dashboard from UserIQ, you won't only have clear signals, you'll know what to do with those signals.
    Intelligence Understand what makes customers tick with UserIQ Intelligence. You’ll end the messwork. AND you’ll know your next step.
    Plays NEW! UserIQ Plays will give you an outcome-driven, consistent plan of attack for any scenario. Your playbook for success has arrived.
    Engagements Strengthen relationships, gather sentiment and know your accounts are receiving your messages, thanks to UserIQ Engagements.

    The UserIQ Leadership Team

    Tyler Winkler

    CEO

    Tyler Winkler

    CEO

    Nandu Shah

    CTO

    Nandu Shah

    CTO

    Lawton Ursrey

    Chief Product Officer

    Lawton Ursrey

    Chief Product Officer

    Chris Randall

    VP, Engineering

    Chris Randall

    VP, Engineering

    Darrick Alford

    VP, Finance and Accounting

    Darrick Alford

    VP, Finance and Accounting

    Brian Nicholls

    VP, Customer Success

    Brian Nicholls

    VP, Customer Success

    Working at UserIQ

    We’re well-funded. We’re making serious waves in the customer success technology space. And we need talent like you — product, UX, engineering, marketing, sales, support, customer success — to help chart this course.

    Join Us
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    Customer Success is Company Success

    With UserIQ, Ingrid transformed her customer success team into a profit center. See how.

    Customer Success Insights — Get Em While They're Hot

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    Want to improve your user IQ?

    With quicker wins and action-oriented customer insights, UserIQ has customer success down to a science. But don't take our word for it. See it for yourself today.

    Get a Demo