What’s Your User IQ?

    The UserIQ customer success platform helps software companies understand user behavior, anticipate change and create winning experiences. With UserIQ, customer success is company success.


    I want to simplify onboarding.

    Onboarding Tours

    I want an accurate health score.

    Health Platform

    I want to automate CSM tasks.

    Plays Platform

    How Ingrid Got Whip-Smart with UserIQ

    By identifying at-risk accounts and prioritizing who to reach out to, customer success teams can spur more renewals.

    The Higher Adoption and Happier User Platform

    Reimagined Customer Health See clear customer signals and know the impact you have on accounts with the stunning UserIQ health dashboard.
    User & Product Intelligence With UserIQ intelligence, you'll enjoy smart product insights you can actually act on. Let's end that guesswork today.
    NEW! With UserIQ Plays, you'll enjoy an outcome-driven plan of attack for any scenario. It's safe to say these plays work.
    In-App User Engagements Start the relationship right with onboarding tours and grow accounts with in-app messages. Your wingman is right here.

    Health + Intelligence + Plays + Engagements. With customer success software from UserIQ, your team will uncover health insights, eliminate user hurdles and simplify account management. You’re so ready for this.

    Explore the Platform
    Plays task UI shot

    Your Playbook for Success

    BRAND NEW!  What if retention strategies could be validated and streamlined to achieve your goals? Thanks to UserIQ Plays, you'll know which tactics work, which CSMs are rocking it, and drive repeatable tasks for the entire customer success team.

    See Plays Platform

    UserIQ Return on Investment

    0 days Average time to first win See UserIQ pricing
    0% Jump in feature usage for one customer See customer story
    0x Increase in NPS response for one customer See customer story

    Happy UserIQ Customers

    We serve growing SaaS companies that need customer success and product adoption functionality.

    Thanks to UserIQ, Cox Automotive has been able to successfully onboard hundreds of users, both internal and external, to our newest and most powerful features. In addition, by utilizing UserIQ’s in-app guided tours and analytics, we know that the numbers of customers who use these features is also increasing."

    Chuck K.

    Director of User Experience (UX) at Cox Automotive

    A 400% Increase in Feature Adoption
    for Manheim

    Manheim, a unit of Cox Automotive, saw that customers who take a UserIQ-sponsored onboarding tour are four times more likely to adopt a new feature.

    See customer story

    The UserIQ Story

    We’re the curious type. Curious about why users do the things they do. We also believe data should lead to action. That’s why we built the UserIQ customer success platform.

    Our mission? To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.

    About UserIQ

    Customer Success = Company Success

    It's no secret that renewals often outpace new SaaS sales. Helping customer success teams retain and expand accounts is our business. That's why UserIQ equips CS teams with health insights and engagement tools that can be shared across the entire organization.

    Customer Success Teams Gauge customer health. Offer in-app tours. Act on user feedback with in-app engagements. Look at you, customer success genius. See CS teams page
    C-Suite Turn your customer success investment into a profit center. Cut churn. Drive expansions. Improve advocacy. Win. See executive page

    From Customer Journey Strategies to Health Score Tips

    Looking for a higher user IQ? Here's a good place to start.

    Check Out the UserIQ Customer Success Blog

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    Instinct will only take you so far

    See how UserIQ — with reimagined customer health functionality and playbooks — can help your CS team make better decisions.

    Get a Demo