How can this tool spur higher customer retention and more renewals? For starters, it helps you quickly identify at-risk accounts and prioritize who to reach out to.
We serve growing SaaS companies looking to enhance their approach to customer success management by reducing guesswork, eliminating complexities and creating proactive behaviors.
Thanks to UserIQ, Cox Automotive has been able to successfully optimize the customer onboarding journey for hundreds of users, both internal and external. Using UserIQ’s in-app guided tours, we’ve helped customers to increase long-term product usage and now know exactly who is using each feature."
Director of User Experience (UX) at Cox Automotive
Manheim, a unit of Cox Automotive, saw that users who take a UserIQ-sponsored customer onboarding tour are four times more likely to adopt a new feature, leading to higher long-term product usage.See customer story
We're the curious type. Curious about customer behavior and why users do the things they do. We also believe customer data should lead to action. That's why we built the UserIQ customer success platform.
Our mission? To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.
Looking for a higher user IQ and insight into customer needs? Here's a good place to start.