What’s Your User IQ?

    Identify churn risk and growth opportunities with easy-to-understand visual data. Drive customer engagement and better team performance. Get smarter about your users. With UserIQ, customer success is company success.


    What makes UserIQ different?

    About Us

    See UserIQ in action.

    Platform Overview

    See How Ingrid Got Whip-Smart with UserIQ

    How can the UserIQ customer success platform spur more renewals? For starters, it helps you quickly identify at-risk accounts and prioritize who to reach out to.

    The Customer Success Platform Built for Action

    Reimagined Customer Health See clear customer signals and know the impact you have on accounts with the stunning UserIQ health dashboard.
    Visual Reporting & Analytics With UserIQ Reporting, you'll end the guesswork and start getting visual insights into adoption and tickets.
    With UserIQ Plays, you'll enjoy an outcome-driven plan of attack for any scenario. It's safe to say these plays work.
    In-App User Engagements Start the relationship right with onboarding tours and grow accounts with in-app messages. Your wingman is right here.

    Health + Reporting + Plays + Engagements. With customer success software from UserIQ, your team will uncover health insights, eliminate user hurdles and simplify account management. You’re so ready for this.

    Explore the Platform
    Adoption Insights 1 (1)-1

    New! UserIQ Reporting

    With UserIQ Reporting, you'll know what your customers are up to with data storytelling and visualizations — no interpretation needed. 1,000+ integrations and data connections available.

    See Reporting Platform

    UserIQ Return on Investment

    0 days Average time to first win See UserIQ pricing
    0% Jump in feature usage for one customer See customer story
    0x Increase in NPS response for one customer See customer story

    Happy UserIQ Customers

    We serve growing SaaS companies that need customer success and product adoption functionality.

    Thanks to UserIQ, Cox Automotive has been able to successfully onboard hundreds of users, both internal and external, to our newest and most powerful features. In addition, by utilizing UserIQ’s in-app guided tours and analytics, we know that the numbers of customers who use these features is also increasing."

    Chuck K.

    Director of User Experience (UX) at Cox Automotive

    A 400% Increase in Feature Adoption
    for Manheim

    Manheim, a unit of Cox Automotive, saw that customers who take a UserIQ-sponsored onboarding tour are four times more likely to adopt a new feature.

    See customer story

    The UserIQ Story

    We’re the curious type. Curious about why users do the things they do. We also believe data should lead to action. That’s why we built the UserIQ customer success platform.

    Our mission? To give customer success teams the power to predict outcomes and impact company growth with the most intuitive, action-oriented platform on the market.

    About UserIQ

    Customer Success = Company Success

    It's no secret that renewals often outpace new SaaS sales. Helping customer success teams retain and expand accounts is our business. That's why UserIQ equips CS teams with health insights and engagement tools that can be shared across the entire organization.

    Customer Success Teams Gauge customer health. Offer in-app tours. Act on user feedback with in-app engagements. Look at you, customer success genius. See CS teams page
    C-Suite Turn your customer success investment into a profit center. Cut churn. Drive expansions. Improve advocacy. Win. See executive page

    From Customer Journey Strategies to Health Score Tips

    Looking for a higher user IQ? Here's a good place to start.

    Check Out the UserIQ Customer Success Blog

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    Instinct will only take you so far

    See how UserIQ — with reimagined customer health functionality and playbooks — can help your CS team make better decisions.

    Get a Demo